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Top 5 FAQ


Can my purchase voucher code be used by a friend / family member?

Yes you can, but this option is not an automated process on our website. You can purchase a Prepaid voucher and contact us at Live chat or hello@pixajoy.com.my to transfer your voucher.

Note: Free and New Sign Up member voucher code is not transferable.

My voucher code is showing up as ‘Code Not Valid’

Please see the checklist below:

  1. Check whether you are using the correct website to create your project. (Be sure to create the project from the specific site that has been provided for your country of residence)
  2. Copy and paste the code into the voucher field as sometimes “zero’s” and “O’s” can be misinterpreted.
  3. Make sure that the voucher code hasn’t expired yet.
  4. Check if you are creating the right product and specification
  5. Make sure that you didn’t type in blank spaces before and after the voucher code.
  6. Make sure that the voucher code is applicable for correspondence platform.

If your voucher code become invalid after payment or failed, kindly re- activate before applying in the redemption column.

My voucher is about to expire/has expired. Can you extend it?

Unfortunately no. We highly encourage you to redeem the voucher code within the stipulated time frame.

What happens if I get warning triangles with the ‘low quality message’?

The warning triangle is a low image resolution warning. If this warning is visible on any of your pictures, it means that the pictures may come out blurry or pixelated when printed.

We highly recommend that you use a higher resolution image (300 dpi is the optimal resolution) or you can reduce the size of the picture box to make the image appear sharper.

If you would still like to use the lower resolution image, you can still proceed to submit the order.

Can I make any changes or cancel to an order once the order has been placed?

All orders are final and once it has been placed, any changes or cancellation will not be possible/allowed as your order has already been queued into the product-making process.

Business Days:
Mon - Fri [8.30am - 5.30pm]

Rest Days:
Saturdays & Sundays, Public Holidays

Telephone No:
(60)-123408650 / 0126110650

Service Enquiry:
hello@pixajoy.com.my

Address:
PIXAJOY SDN BHD (1228269-X) 6459, Lorong Ayam Didik 2, Taman Ria Jaya Light Industrial Park 08000 Sungai Petani Kedah Darul Aman Malaysia

Our Promise To You

100% Quality Guarantee

Using high quality materials that have undergone rigorous testing and are ethically sourced, we seek to provide you with heirloom quality products that are made to last a lifetime

Excellent Customer Service

With a 24-hour response time, feel free to get in touch with us anytime

7-Day Worldwide Delivery

Rest assured your personalised products will reach your doorstep within 7 business days