1) 100% Quality Guarantee


Statement :
We take pride in providing quality services.

Know more:
We endeavour to ensure that every product that is shipped out from our facility is of the highest quality. Should customers find any defects to their product, please contact us within 14 days upon the parcel's receiving date and we will do everything within our power to make things right.

Please take note that the Pixajoy guarantee does NOT cover user-preventable errors that are visible in the Preview mode of the application. Please refer to the FAQ page for further clarification on user-preventable errors.

2) Excellent Customer Service


Statement:
24 hours response time.

Contact Us:
To ensure that you are satisfied with our services, we have dedicated representatives that will attend to your requests or inquiries within a period of 24 hours during regular business days (via email); excluding Saturdays, Sundays and Public Holidays.

Additionally, you can also get in touch with us anytime, anywhere via phone call and live chat during our office hours; Monday to Friday - from 8:30 AM - 5:30 PM.

Please contact our customer service team should you require any additional support or assistance.

3) 7-Day Delivery


Statement:
Receive your package in 7 business days.

Learn More:
We provide Malaysia shipping and will ensure that your items reach your doorstep within 7 business days.

Please visit our Shipping Info page for full information.