Privacy Policy | Pixajoy Photo Book

Privacy Policy

Your privacy is very important to us.

Pixajoy Photo Books and Premium Gifts services is provided and managed by PIXAJOY SDN.BHD ("Pixajoy", "we" or "us"), respects your privacy, which includes the privacy of your digital photographs and your personal data you provide to us.

This Privacy Policy explains what information we collect through our website at https://www.pixajoy.com.my/ (the "Site" or "Website") or our mobile application and how we use this information to provide exceptional service to you.

By accessing and using this Website you agree to the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, please do not access this Site.

1. Collection of Personal Information

1.1 The personal data that Pixajoy may collect includes but is not limited to
  • Name
  • Email address(es)
  • Billing and delivery address(es)
  • Date of birth
  • Gender
  • Phone number(s)
  • Purchase information
  • Your interest(s)
  • Details of your interactions with our Customer Support team
  • IP Address
  • Website / browsing history, including geographical location, length of visit and number of viewed pages
  • Cookie information

1.2 Your personal data, including the digital pictures you voluntarily provide, are stored safely and will be used only for the purpose of which you have provided them. You may be requested to provide other information such as gender, contact numbers, races, hobbies, and etc, where submitting such information, although that is entirely voluntary. Access to this data is limited to authorised Pixajoy team members only.

1.3 The demographic data collected to tailor your experience on our website or use this information to send you contents, updates, new product offers and promotions that we feel might be relevant to you, based on the information that you furnished. We may sometimes also conduct surveys and contests. You have the option to decline these mailings or choose to opt out at any time without sacrificing any rights in using or ordering any of the services and products offered by Pixajoy.

2. How We Use the Information Collected

2.1 We may use Personal Information to fulfill the purpose for which such Personal Information was provided, i.e to complete an order, etc.

2.2 From time to time, we may send you service announcement updates with important information about Pixajoy. Service announcements may contain information vital to your account, so customers may not unsubscribe from service announcements.

2.3 We may periodically notify you by email or mail about new features and promotions, which you may unsubscribe.

2.4 Testimonials are used to show the benefits of using Pixajoy. We always seek consent prior to posting any testimonial in which Personal Information is included.

2.5 We reserve the right to disclose any relevant personal data in its sole discretion, with or without a warrant or court order from any law enforcement agencies, if we believe that the disclosure is necessary to protect ourselves, or our business in certain situations, where you: (a) are in violation of the Terms of Service governing this site; (b) have engaged, or are alleged to have engaged in any activity purporting to infringe upon the intellectual property rights of another; or (c) have engaged, or are alleged to have engaged in any other illegal conduct or activity. Pixajoy also reserves the right to report any suspected illegal activity to such entities for investigation and prosecution.

3. Who we share your information with

3.1 We may collect or share your personal data and/or information with our trusted third-party service providers in order to fulfil orders of products such as payment and delivery.

3.2 Additionally, we may also share your personal data with our trusted third-party service providers to ensure that your financial information is safe, not being used wrongfully and to prevent fraud.

3.3 The sharing of your personal data and/or information (Name,Email address(es), Billing and delivery address(es), Phone number(s) and Purchase information) with our trusted third-party service providers will also ensure that you receive a better customer experience, by displaying relevant content and advertisements for you across websites.

3.4 We will not share, sell, rent, swap or authorize any third party to use your email address for commercial purposes without your consent.

4. Payment Security

4.1 All transaction information passed between Pixajoy Website, iPay88, Molpay and PayPal are automatically encrypted using the Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits (the highest level commercially available). This encryption protocol protects data as it travels over the internet. Therefore Pixajoy and its employees do not have access to your private information other than the information voluntarily submitted to us through the Site.

4.2 Credit card information provided via iPay88, Molpay and PayPal is only used for payment processing and is NOT collected, recorded or stored in any way.

5. General Security

5.1 Pixajoy seeks to have reasonable security measures in place to help protect against the loss, misuse and alteration of the information under our control. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. You acknowledge and agree that any information you transmit through the Website or upload for storage in connection with the Website is so transmitted or stored at your own risk.

5.2 If in the event you feel that your account has been compromised you must immediately notify us of the problem by contacting The Pixajoy Crew at hello@pixajoy.com.my.

6. Software License

6.1 Pixajoy Editor software is a free and non-exclusive Software provided by the Pixajoy that allows customers to personally create and design professional photo products. Any updates, design and templates will also be considered as part of the Software.

6.2 This Software is a non-transferable internal use license under the copyright to use, display, execute and perform for the sole purpose of creating photo products for production by Pixajoy.

7. Book Content

7.1 Upon uploading your book, you hereby acknowledge that the Contents of your order conforms to the rules and regulations as stated in our Terms of Service. Pixajoy reserve the right to refuse printing of any orders that contains Content that breaches any of the agreements and privacy policies of the company.

7.2 We will not print or publish any photo products or its contents unless authorization is given by the book's owner or author. It is your responsibility to alert Pixajoy if your photo product orders contains any explicit or sensitive content such as nudity and or profanity in order for special arrangements to be made when handling and producing your order.

8. Order Submission

8.1 The order's content cannot be modified, changed or revised once your book design order has been uploaded onto the website. Pixajoy has no obligation to review the content that you have submitted and hence you hereby agree that your book has gone through the necessary proofs and checks until fully satisfied, and that it is ready to be printing.

8.2 You agree and understand that your order file is free from any computer viruses, worms or any software intended to harm, damage or alter a computer system or data before uploading it to our website.

9. Information from Other Sources

9.1 Pixajoy may attain your personal Information from other sources such as telephone or from other company websites. We may add this to our database we have already collected and collated to improve the products and services that we provide.

10. Email Provisions

10.1 By creating an account with us, your email will be used as a communication tool for update our products and services. Emails may contain product updates, company announcements, promotional content, contests sent by our company.

10.2 If you received an error email from us , please provide us feedback at support@pixajoy.com.my

10.3 If you no longer wish to receive a specific form of email, follow the "unsubscribe" instructions located at the bottom of each email sent.

11. Copyright

11.1 If you find that your book design has been copied or used in any other product design in any manner that constitutes copyright infringement, please contact us immediately. We will investigate and undertake the necessary measures upon obtaining all the required information for verification and authentication.

12. Contact Us

12.1 Should you have any questions or concerns regarding this Privacy Policy, please contact us via email at hello@pixajoy.com.my or click here for address details.

13. Changes and Notification

13.1 We reserve the right to modify our Privacy Policy at any time. If our Privacy Policy changes, the revised policy will be posted on the Site and we will change the "Last Updated" date at the top of this page to reflect the date of the modification. Please check back periodically. Any changes to our Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Services. Use of the Services following such changes constitutes your acceptance of the revised Privacy Policy then in effect.