Can I have my product order shipped to an overseas recipient?

Yes, you can ship orders to other countries, but you will have to do so by designing the project and registering an account through the country website and software for that specific country. Currency will be based on the destination country and not your local currency. Select another country website and view the prices there.

Please access to https://www.pixajoy.com.my/home

What is the production and delivery time for my photo product?

We have several Shipping Options:

1) Express Shipping : Average production + delivery timeframe will takes 7 business days (Subject to location and peak season). Tracking is included. Not deliverable to PO Boxes.

2) Priority Shipping: Average production + delivery timeframe will take between 3 to 4 business days (Subject to location and peak season). Tracking is included. Not deliverable to PO Boxes.

Note: All orders are dispatched via courier services or by the designated shipping provider, and are determined by their respective delivery schedules. Please allow for additional delivery time during peak seasons. Please do not provide us with a PO Box as our current shipping providers do not ship to PO Box or Box addresses.

Will customs or duty fees apply to my order if I am shipping outside of the Malaysia?

Certain orders shipped may be subjected to customs duties, taxes and other import charges which are not covered by the payments made to us. These charges are determined and charged by the customs clearance of the destination country, as per local regulations. Therefore, the recipient is responsible to pay for any such fees at the point of delivery.

Please note that Pixajoy does not collect duties or taxes, as these fees goes directly to the government.