Shipping and Handling Fees
Express Delivery
Average production + delivery time frame will ensure that your packages reach your doorstep within 5 days for West Malaysia, 9 days for East Malaysia, and 7 days for Other Countries (Subject to location and peak season). Tracking is included. Not deliverable to PO Boxes.
Note:
- The time frame is excluding Saturdays, Sundays and public holidays
- All orders are dispatched via courier or designated shipping provider, and are determined by their respective delivery schedules. Please allow for additional buffer delivery time for non-metro areas or during peak seasons.
- Parcel unable to deliver to PO Box address due to requiring recipient signature. Please do not enter a PO Box address to avoid missing/delay parcels.
FREE SHIPPING
Complimentary FREE SHIPPING on all your orders when you purchase RM60 (WM) | RM100 (EM) and above will be stated upon checkout. The validity amount is the final sum after any promotion/voucher code is applied.
*Excluding Gift Box, Canvas, Hanging Canvas and Photo Tiles orders.
*This offer only available for Ship to Malaysia.
EXPRESS SELF PICKUP
Average production and availability for self-pickup from the 4th - 5th business day onwards (Subject to peak season).
Self-Pickup Information:
- Pick-Up Point: Gate 9, Xend Sdn Bhd (Sungai Petani Station) View On Google Map
- Pick-Up Hours: Monday to Friday: 10:00 AM - 12:00 PM & 2:30 PM - 4:30 PM
- Rest Day: Saturdays, Sundays, and Public Holidays
About Customs, Duties & Taxes
Certain overseas orders shipped may be subjected to customs duties, taxes and other import charges which are not covered by the payments made to us. These charges are determined and charged by the customs clearance of the destination country, as per local regulations. Therefore, the recipient is responsible to pay for any such fees at the point of delivery. When customs clearance procedures are required, it can cause further delay in the delivery.