BRAND PROMISES

Receive within 5-Days (West Malaysia)

We provide shipping throughout Malaysia and will guarantee that all of you will received your goods within 5 working days for West Malaysia and 9 working days for East Malaysia.

Know more :

  • Applicable for Express Delivery.
  • Bulk Orders may require special arrangements.
  • The 5 and 9 days period will start after your project has successfully been uploaded to our servers.
  • This promise is not applicable in cases where the files uploaded have been deemed corrupted or any issues related to the user or outside our control.
  • Addresses located in non-metro areas required additional buffer delivery time.
  • This promise is not applicable when the cause for the late delivery was resulted from events beyond our control, ie. Force Majeure.
  • This promise is not applicable during peak Holiday periods such as Christmas, New Year.
  • This promise is not applicable for situations whereby the delays were caused by pandemic situations (i.e. COVID-19.)

free shipping
Complimentary Free Shipping on all your orders when you purchase RM60 (WM) | RM100 (EM) and above will be stated upon checkout. The validity amount is the final sum after any promotion/voucher code is applied.
*Excluding Gift Box, Canvas, Hanging Canvas and Photo Tiles orders.

Please visit our SHIPPING INFO page for full information.

100% Quality Guarantee

We take pride in providing quality services and endeavour to ensure that every product that is shipped out from our facility is of the highest quality!

Should you find any defects to your product, please contact us within 14 days upon the parcel's receiving date and we will investigate thoroughly within our power to make things right. Please specify the order number and attach photos of the defects taken from several angles when making a report.

If it is found that the product was defective in any way due to production errors or was damaged during delivery, we will replace the defective product as what it was originally used in the order to ensure that you receive only the best quality product.

If no such claims are made during the stipulated time frame, we will assume that you’ve acknowledged that the photo product you have received is in good condition and that all the specifications had been met. Pixajoy will not be held responsible for defect reports that have been sent in later than the given duration.

Pixajoy is not responsible for any errors as mentioned in Terms of Service 3.5 . Please be sure to preview your project carefully before placing your order.

Excellent Customer Service

Our customers are the lifeblood of our business, therefore we take great pride in providing only the best in terms of customer service.

To ensure that you are satisfied with our services, we have made live chat available weekdays from 8:30 am - 6:00 pm (excluding Break Time, Weekends and Public Holidays) to attend to your requests or inquiries.

Please feel free to contact our customer service team should you require any additional support or assistance. We will get back to you within 24-hours.

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